![]() Go to Device Service and Repair, register, and then select your Surface to start a service order. If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. ![]() For more info, see Creating and using a USB recovery drive. Press the increase brightness key to check or adjust the level of brightness. When the Surface logo appears, release the volume-down button. Make sure the display brightness is not turned off. Press and hold the volume-down button while you press and release the power button. Insert the USB recovery drive into the USB port on your Surface. Press the power button and confirm if the power LED lights up. Even when not connected to a computer, the unit should be able to turn on once connected to the power adapter. ![]() Make sure the device is connected to the power adapter. Step 3A: Updating Graphics Driver with Manufacturer Control Panel. Step 3: Reinstall or Update Your Graphics Drivers. Step 1: Change the Dual Monitor’s Display Settings. If no power reaches the device, it will no be able to function. 7 Steps to Fix 2nd Monitor Detected But Not Displaying. Start your Surface by using a USB recovery drive. All Wacom Pen Displays require their own power source. Solution 3: Reset your Surface using a USB recovery drive If Windows doesn’t start: Go to Solution 3. For more info, see Download drivers and firmware for Surface. Install the latest Surface and Windows updates to help prevent future problems. If Windows starts after you force shut down and restart To find out how to force your Surface to shut down and restart, see Force a shut down and restart your Surface. Solution 2: Force a shut down and restart If the logo continues to appear, try Solution 2. Large updates may take up to 20 minutes, so you may need to wait while they install.įor info on troubleshooting installing updates, see Trouble installing Surface and Windows updates? Sometimes the logo stays on the screen while Surface updates are installing. Solution 1: Wait while updates are installing If you see this, try the solutions, in order. Getting devices ready or a spinning circle may also appear on the screen below the logo Less What you seeĪ Microsoft logo that remains on a black screen
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